Only the actual person on the account can change or update personal information such as their picture, name, email address or phone number.

Follow these steps:

1. Tap on 'Menu icon' on the top left corner.
2. Tap your name at the top to edit your name and picture.
3. Edit your phone number, email or password.

NOTE: Uploaded profile pictures need to be less than 10MB in size.

Unfortunately, LocaTrack cannot cancel the subscription for you.

You must cancel your subscription in order to not be billed, luckily LocaTrack has made it seamless for you to cancel your LocTrack subscription by following the steps below:

Uninstalling the app or deleting the Circle will NOT cancel your subscription.

For Android (Google Wallet subscribers):

1. Go to the Play Store on your device.
2. Tap Menu > Subscriptions.
3. Find LocaTrack subscription and disable auto-renew.

For more information on Google Play subscriptions click here.

For iPhone (Apple in-app purchase subscribers):

1. Open 'Settings'
2. Tap on your name icon at the top of the screen
3. Tap on 'Subscriptions'
4. Find LocaTrack, tap on the icon and 'Cancel Subscription'

You can choose a different subscription offering, or tap Cancel Subscription to cancel your subscription. If you cancel, your subscription will stop at the end of the current billing cycle.

For more information on App Store subscriptions click here.

We offer a free version of LocaTrack app that includes all the basic features. We'd like to highlight these below:

• Unlimited creation of circles
• Unlimited number of favourite places
• Unlimited location alerts
• Real-time location sharing
• 3 days of location history
• Help alerts to circle members

The subscription version has medical and security features available:

Check out the pricing plans

Paid Subscription

1. Tap the '+' icon at the bottom.
2. Tap the 'Alert' button.
3. Tap the 'Security' or the 'Medical' button, depending on the emergency.
4. A 5-second timer will appear on the screen, allowing you to cancel.
5. A notification will pop up once the alert has been sent.
6. The response teams as well as your circle members will receive notifications.
7. A new circle will be created with the response team and they will call you to confirm the emergency.
8. Tap on the 'Chat' bubble to open a chat screen with the response team.

We have added a coverage map to the map based on the location you are in.

1. Tap the 'LocaTrack' icon at the top left.
2. A menu system will appear with a list of features you can access.
3. Tap the 'Coverage Map' feature.
4. The Security covered areas are highlighted in blue.
5. The Medical covered areas are highlighted in red.

You will need to ensure that your location is on, to check if you are covered in that area.

Circles are a way to stay connected to the most important people in your life. Circles allow you to keep an eye on all circle members at any time of the day.

The circle will allow you to have real-time location sharing, manage frequently visited places and receive notifications on arrival or departure, view location history and send/receive alerts from all members within the circle.

The circle admin will decide who is invited and who isn't. We know how important privacy is.

To get started:

1. Tap on the '+' at the bottom of the screen to open the menu.
2. Tap on 'Circles' and name your new Circle.
3. Receive a notification that the circle has been created successfully.

Yes! You can join multiple circles.

Places are a great way to know when your loved ones are leaving work or just arrived at school. Places are areas you can define so you are alerted when a Circle member enters or leaves a location.

When setting up Places, it is important that two or more Places do not overlap each other. If they do, you will receive inaccurate Place alerts.

Edit a Place and Alerts in the App:
You can edit the Place and the radius as long as you created it.

To edit a Place, follow these steps:

1. Tap on 'Places' at the bottom of your screen
2. Tap on the 'members' icon to select which members you want to receive notifications when they arrive and depart the place you created.
3. You can turn on/off 'arrive' and 'depart' notifications by tapping on the sliders next to the members' names.
4. You can change the Place radius by adjusting the scroller.

We have added 41 languages to the app including Afrikaans, Sesotho, isiXhosa and isiZulu.

1. Tap the 'LocaTrack' icon at the top left.
2. A menu system will appear with a list of features you can access.
3. Tap the 'Languages' feature.
4. Swipe the language to the left to change the language of your choice.